The White House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager told us, “We promote openness through an open-door policy, allowing staff to discuss concerns freely. They can also speak with the Freedom to Speak Up Champion or raise issues in team meetings. When concerns are shared, we work together to implement changes without delay while ensuring the individual's identity is protected and safeguarded.’’

Staff told us they were aware of the Freedom to Speak Up policy and were encouraged to speak up in the team meetings. A staff member told us, “If I have issues, I can go to the freedom to speak up person and raise concerns.’’

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

People using the service and staff reported that the service was organised and well-managed. An external professional commented, “I feel they are a good provider.’’ The registered manager carried out audits, spot checks, supervisions, and implemented action plans to maintain high-quality care and best practices. The provider shared information with staff and people using the service about the service’s policies and procedures. The provider had a business continuity plan, to help ensure the service could continue running during and after disruptions.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.