Lavender Fields Care Village

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. However, the service had not always used language which respected people’s dignity. We discussed this with the provider who told us they would address this . People and relatives told us staff were respectful towards them. A person told us, “They (staff) are very respectful. They are very careful.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A staff member told us, “We give a very personal service. We build up a rapport with people, we spend lots of time talking to people. I love hearing their life stories.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans detailed how people wished to receive care and directed staff to allow people to make their own choices. For example, a person’s care plan documented, ‘I would like care staff to let me decide what I would like to drink.’ One person told us that the way in which staff support them made them “feel good”.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The service worked in tandem with their residential care home. This enabled out-of-hours support to be provided to people in the event of an emergency. Following an emergency, the service had identified the need for equipment to support a person who had fallen, to assist them to get up. This equipment was sourced immediately.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt able to discuss people’s changing care needs and respond appropriately. The provider told us about various staff recognition initiatives, such as supporting staff to work flexibly to support their caring responsibilities.