Lavender Fields Care Village

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. There was an ethos of care and professionalism across the service, and the wider community setting. A staff member told us, “The management are approachable, friendly and fair. I like the feel of the place. It is a nice place to work.” Staff shared a sense of collaboration within the team.

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. However, staff spoken with did not always feel supported and most described poor communication and infrequent meetings. Comments included; “Communication could be better”, “It’s hard to get anything sorted out”, “There has only been 1 staff meeting so far. I don’t know what the frequency of these or supervisions should be”, and “We asked for meetings and we did get 1 but we asked and asked”.

The service fostered a positive culture where people felt they could speak up and their voice would be heard. Staff told us they felt confident to speak up. A staff member said, “You can definitely speak up.”

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. Policies were in place to support diversity across the workforce. A staff member told us, “This company is the best I have ever worked for.”

The service had clear responsibilities, roles, systems of accountability with which to support governance. However, the service had not identified the lack of regular reviews or the need for consent when speaking to relatives. The service used these systems to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. There were clear and effective governance arrangements in place. Systems supported managers to undertake audits across all aspects of the service. There was a clear thread between identifying actions and ensuring these were monitored and completed in a timely manner.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. The service supported a local community dementia charity by providing accommodation on site. The provider ‘Hub’ enabled interaction with the wider local community.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. Processes were in place to ensure continuous learning and improvement. The service had developed strong external relationships to support improvement and innovation.