Lavender Fields Care Village

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing their health, care, wellbeing and communication needs with them. However, regular reviews had not taken place. People and their relatives told us the service undertook a thorough assessment before care started. However, some relatives told us these needs had not been reviewed since the start of their care. Staff confirmed that they knew people very well, but that care plans may not always reflect exactly how care was delivered.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider had systems in place to ensure national legislation and good practice guidance was updated, understood and followed.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to remain as independent as possible. Staff worked together with people and health professionals to facilitate appropriate support and ensure people had access to appointments and services. A person described how staff monitored their skin integrity, “There is 1 or 2 things they (staff) have noticed. It is like having a MOT every day. I can’t fault them.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to remain as independent as possible. Staff worked together with people and health professionals to facilitate appropriate support and ensure people had access to appointments and services. A person described how staff monitored their skin integrity, “There is 1 or 2 things they (staff) have noticed. It is like having a MOT every day. I can’t fault them.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The service monitored people carefully and staff reported any changes, however minor. The service had supported 1 person to mobilise by providing them with a long corridor with handrails with which to practice their walking. This had supported their physiotherapy needs.

The service told people about their rights around consent. However, they had not always respected these when discussing people’s care, with relatives. For example, one person had capacity but their care records recorded conversations about their care with their relatives. It was no clear whether this person had consented to these discussions taking place. People had consented to their care, where they were able to do so, and the service kept records of people’s appointees, where necessary.