Brookland House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were kind and caring and promoted their independence. People were supported to remain as independent as they wished and where possible they were consulted about how their care was carried out.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service had processes to ensure care plans reflected people’s independence and their individual choice and control. Care plans and risk assessments were regularly reviewed and updates as people’s needs changed. Records showed the service promoting and maintaining relationships with those who are important to people.

Staff told us, “We make sure they are doing what they want to do, when they want to do it”. Staff had a good knowledge of people’s individual abilities, needs and preferences, which helped to ensure they supported people in the manner they wished.

The service had recently implemented keyworkers, people who are important to the people using the service expressed how positive this change had been. One relative said, “They have recently put a keyworker in place who supports (persons name) to plan his week around what he wants to do. (person’s name) does what he wants when he wants, for example if he wants to go out rather than stay in, staff support him to do that”.

We observed, and records showed activities that were meaningful for the person were provided.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.