Brookland House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were systems in place to check the quality of the service. The Manager, provider and staff understood their roles. There were management systems in place to ensure the quality of the service was checked and monitored. The service did not have a manager registered with the Care Quality Commission at the time of the assessment. The service had been without a registered manager since August 2022. An acting manager had been appointed by the provider to oversee the management of the service. At the time of the assessment the service had not applied to register the acting manager with the Care Quality commission. This provider is required to have a Registered Manager to oversee the delivery of regulated activities at this location.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service did not have a manager registered with the Care Quality Commission at the time of this assessment. An acting manager had been appointed by the provider to oversee the management of the service.The provider had systems and processes in place to effectively assess, monitor and improve the quality and safety of the service. Where checks identified areas of concern, appropriate action was taken to mitigate risk and drive improvement. Accidents and incidents were regularly reviewed and action was taken where appropriate to reduce the risk of re-occurrence.

The manager told us they felt supported by the provider and told us they had an open-door policy. The manager promoted a positive culture that was person-centred, open, inclusive and empowering which achieved good outcomes for the people. Staff told us they felt confident raising concerns with the manager. They also told us supervision and team meetings took place on a regular basis. Records confirmed this.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.