Shipley Manor Care Home

Ratings

• Overall

  Not rated

• Safe

  Good

• Effective

  Not rated

• Caring

  Not rated

• Responsive

  Not rated

• Well-led

  Good

Our view of the service

Shipley Manor is a residential care home providing personal care to adults, some of whom may be living with dementia. We have not previously rated this service. This assessment did not cover all parts of our Single Assessment Framework; therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. This assessment commenced on 08 May 2024 and was scheduled due to information of risk we had received about the service. The assessment was completed on 21 May 2024, and included 1 visit to the service on 08 May 2024 where we looked at 18 quality statements. We found people were supported by staff who knew them well and who had received all appropriate training. Staffing levels were safe, and the provider had a safe recruitment process. Staff morale in the service was positive. The environment was safe, homely, and well maintained. The provider had a robust pre-assessment process, and the service was working well with other professionals and forging strong links with community groups. People’s privacy, dignity, choice, and independence was promoted. Medicines were not always safely managed, and we found some shortfalls in the management of medicines. Most quality assurance systems were effective, and the provider had a robust process which identified lessons learnt.

People's experience of this service

We spoke with 5 relatives, 1 visiting friend and 7 people living in the service about their experience. Feedback was overwhelmingly positive about their experience of living at Shipley Manor. People told us they felt safe in the service, there was sufficient staff, and they felt the environment was homely, personalised, and safe. Some comments from people included, “I always have choices and the food is good, I have more than I had when I was on my own at home” and, “The staff are kind and appear happy, they tell me what is happening but let me decide if I want to join in with things.” There was plenty of opportunity for people and their relatives to be involved in discussions about the care and support, and they were able to make suggestions to improve the quality of the care. We observed staff who were kind, caring and compassionate and promoted people’s privacy, dignity, choice, and independence during each care activity.