Shipley Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring. This means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. This was the first assessment of the service, and we rated the service good with 1 evidence category in this assessment. People were cared for by staff who knew them well and who demonstrated kind caring and compassionate values. Staff maintained people’s privacy and dignity in all aspects of care and promoted people’s choice and independence.

This service scored 15 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback from people and relatives was positive in relation to how staff promoting people’s independence, choice and control, showing their caring nature and ability to promote a person-centred service. One person told us, “I have been here 3 weeks now and I feel that the staff are very caring and gentle. They support me if I need help, but they also allow me to do what I want. I can get up and go to bed when I want, not when they think I should.” A relative told us, "It was good to be able to personalise [relatives] room with pictures and ornaments.”

Staff were able to explain how they provided choice and promoted independence to people in the service, showing a good understanding of person-centred working. One member of staff told us, “I always try and treat the residents with respect. This is their home and I try to remember that when I am here.” Other comments from staff and management included, “We give people a choice in everything, food and drink, activities, washing and dressing. In the morning, we check if they are ok and want to get up, they [residents] will let you know if they want to sleep in.”

We observed staff were kind and caring and saw many examples of how staff promoted people’s choice and independence, including mobility. People were well groomed and dressed the way they wished. People were offered a choice of meals and refreshments, and time was taken to discuss the options prior to the lunch-time service. We saw people were given a choice as to whether they wished to join in with the range of activities available, and we observed a high level of interaction and enjoyment during these activities. There was a warm and inclusive atmosphere and relatives felt part of the service. People and relatives all looked comfortable and relaxed in each other’s company.

People's care records evidenced they were involved in developing their care plans, and people's preferred choices were documented. This included if they preferred support from a male or female and their likes and dislikes in relation to their meal choices and activities. People were offered choices in how they received their support and there was evidence in people's care records their independence was promoted.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.