Loving Homecare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. We assessed 5 quality statements in the caring key question. People told us they were treated well by staff who they knew well. People told us staff were kind and respected their dignity and maintained their independence. People’s protected characteristics were respected and not viewed as a barrier to the care and treatment they required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff treated them with kindness, compassion and dignity. One person told us, “[Staff name] are so very kind and my privacy and dignity are respected. I can't speak highly enough of them or of this service. So professional.”

Feedback from leaders confirmed staff knew and understood the people they supported, including their preferences, wishes, personal histories and backgrounds. The registered manager explained how staff protected people’s dignity, “Staff complete privacy and dignity training, they make sure the door is closed when giving personal care and cover the person appropriately.”

Feedback from partners confirmed people were treated with kindness, empathy and compassion. One external partner told us, “[Manger’s Name] has gone above and beyond supporting a couple when in hospital and supporting them for their discharge.”

People were treated as individuals. Their care and treatment met their needs and preferences. One person told us, “[Staff name] is such a lovely lady and makes a difference to my life.”

Feedback from leaders confirmed people’s individual needs and preferences were understood and were reflected in their care, treatment and support.

Processes were in place to help ensure people’s communication needs were met to enable them to engage in their care, treatment and support to maximize their experience and outcomes. Although we were assured people were treated as individuals, care plans did not always incorporate enough person-centred detail. The registered manager assured us they would incorporate further detail to people's plans.

People’s experience confirmed staff respected their independence and they could make day to day decisions.

Feedback from leaders confirmed people had choice and control over their own care and were empowered to make decisions about their care. The registered manager shared an example of supporting a person with their anxiety, with staff support, the person built up the courage to access the community and take part in community-based activities. This helped to promote the person’s independence and improved their quality of life.

Processes were in place to help ensure the care and support people received reflected their needs and their right to choose. People’s care promoted their independence, helping to ensure people were cared for and supported in a dignified way.

People’s experience confirmed staff treated their needs, views, wishes and comfort as a priority. One person told us, “[Staff name] is always on time for my calls, and if they are ever late, they call ahead and let me know.”

Feedback from leaders confirmed they were able to respond to people’s needs in a timely way.

Feedback from leaders confirmed people received safe and effective care as the provider recognised and met the well-being needs of staff. The registered manager had supported a staff team in the past and told us, “My staff are my soldiers, I listen to my staff and their well-being is crucial.” We were not able to secure feedback from staff as at the time of the assessment, the registered manager was the sole staff member.

Processes were in place to help ensure people’s experience of the service was driven by a culture that normalised the well-being of staff through inclusion and active listening. The registered manager was able to explain how processes had been in place to support staff's well being such as staff meetings and supervisions.