Loving Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We assessed 6 quality statements in the effective key question. Staff sought people’s consent before they carried out care and treatment, although electronic care plans did not evidence people had signed their care plan, people had signed the paper version. People were involved in the assessment of their needs and their care was planned with their involvement. Staff worked effectively with outside agencies, such as occupational therapists, to help meet people’s individual needs and support them to live healthier lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people confirmed their needs were assessed and met and they were involved with their care and support and had choices.

Feedback from leaders confirmed people’s needs were assessed and reviewed regularly. The registered manager explained, “The initial assessment is to understand what the person’s needs and to tailor their care to them.”

Processes were in place to ensure staff understood and managed people’s needs. Peoples’ care records evidenced their individual needs had been assessed.

Feedback from the people we spoke with confirmed they were able to obtain information about their care and support.

Feedback from the registered manager confirmed systems considered national legislation, evidence-based good practice and required standards. For example, the registered manager explained how they maintained partnerships with local Alzheimer's associations to access resources, support, and guidance in delivering specialised dementia care.Feedback from leaders confirmed they included people in the planning of their care.

Processes were in place which demonstrated people’s needs had been identified. People’s care records evidenced their needs had been assessed before receiving any care.

People’s experience confirmed they were able to get information about their healthcare needs from the provider.

Feedback from leaders confirmed they were involved in people’s care planning and support. The registered manager was able to describe when referrals were needed to other healthcare providers such as occupational therapists, to enable people to remain independent while living in their own home.

Although the partner we spoke with was unable to provide feedback for this evidence category, we took into account the partner's feedback overall, which was positive for the service.

Processes were in place to support people who required any help and guidance with referrals to external healthcare professionals when needed.

The support people received enabled them to live independently for longer in their own homes, which maximised their independence, choice and control.

Feedback from leaders confirmed people were supported to live healthier lives. The registered manager shared an example of seeking external assistance for a person with mobility issues. Once the equipment was in place, the person was able to access their community, including a community support group, (which the registered manager had helped them identify). The registered manager explained how this had a significant impact on the person’s quality of life and emotional well-being.

Processes were in place to enable people to make informed decisions around their own well-being needs.

People told us they experienced positive outcomes as result of the care and support provided. One person told us, “Yes, it all works well, I’m very happy with it.”

Feedback from leaders confirmed they completed people’s daily notes and took part in their reviews to ensure any areas of their care which required improving were addressed.

Although processes were in place to ensure peoples outcomes were monitored, and we assured by the registered manager this was happening, this was not always clearly recorded in peoples’ care plan reviews. The registered manager told us they would make improvements in this area going forward.

People told us they were able to consent to their own care and support and that staff always asked them if it was OK before providing care.

Feedback from leaders explained how they provided care in a way which aligned to the principles of the Mental Capacity Act, and how information was provided to people in a way they understood.

Processes were in place to ensure people’s choices, consent and rights around their care and support were respected. People had signed paper copies of their care plans and systems were being introduced to ensure they could also sign an electronic copy of their plan.