AQS Homecare Dorset

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care needs and choices were assessed before the service started to provide any care or support and were then regularly reviewed. Assessments included gathering information about people’s cultural, religious and lifestyle choices and any specific equipment that was needed such as hoists and walking aids. This information led to the creation of person-centred care and support plans. Assessments were individual to each person and included information and guidance for staff to follow to ensure people were effectively supported in ways they preferred. Where appropriate relatives were involved. A relative told us, “If there are any problems they do let me know so I am involved. They do ask me to the reviews and we review the assessment and care plans. We all meet together, it works well.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff spoke knowledgably about people’s individual capacity to make decisions and understood their responsibility for supporting people to make their own decisions. The registered manager and staff understood the principles of the Mental Capacity Act (MCA) 2005. A member of staff told us, “I’m there to encourage and for their support and to prompt. I make sure I get consent before I do anything.” Staff had received training in the MCA and discussed the importance of asking consent before providing care for people. A person told us, “They are good company. They always follow my instructions; they know me well and do things how I like. They are lovely I can’t fault them at all.” Another person said, “They always check with me first before anything is done, it’s always, would you like, can I help you with?” There was a process in place to carry out MCA assessments and best interest’s decisions where required. Care was planned in the persons best interests in the least restrictive way and in consultation with others.