AQS Homecare Dorset

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us care staff treated them with respect, dignity and listened to their views. People received individualised care and support that was tailored to their health needs. One relative told us, “They are very respectful, I’ve never had any problems. They regularly chat to [person] and I’m kept involved. They recognise when [person] has a good day and they engage well with them.” Staff spoke knowledgably regarding ensuring people were treated equally and fairly and given equal opportunities in regard to their ongoing health needs. A member of staff told us, “We clearly read the care plan before each visit. We work well with everyone, it’s now all electronic and is so nice and clear and always up to date.” And, “We have all done equal opportunity, dignity and privacy training. We look after people as they wish. The care provided is really good. We will always help anyone to make sure they get what they need.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.