Signature at Banstead

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care plans were person centred and contained protected characteristics. People were treated as individuals, and their views were sought and listened to.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. There is no score yet for this quality statement for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. There is no score yet for this quality statement for Responsive.

We did not look at Providing Information during this assessment. There is no score yet for this quality statement for Responsive.

We did not look at Listening to and involving people during this assessment. There is no score yet for this quality statement for Responsive.

We did not look at Equity in access during this assessment. There is no score yet for this quality statement for Responsive.

People's experiences were sought by the management team in ways that were accessible to them. Where people needed information in another format, this was provided. There were regular residents and relatives meetings where people could raise concerns. Relatives told us they were invited to everything, which made them feel included and welcomed. Where people raised concerns they were dealt with quickly. One relative told us, “The carers can’t do enough and [The registered manager] is on it.”

Staff received training in equality and diversity to provide them with guidance and supporting people with protected characteristic needs such as disability, cultural needs or needs relating to their sexuality. Lessons learned from concerns raised were shared with staff to ensure people continued to receive good quality care.

People's records evidenced that their needs were met in relation to protected characteristics. Some people had impaired hearing or sight and were supported to attend appointments and with any equipment they required. People's needs in relation to their sexuality were recorded in their care plans and met. Annual surveys are carried out. There was a bi-monthly meeting for relatives to come and speak to the staff and management. Monthly forums were carried out with residents which included care, maintenance, activities, staffing and recruitment.

We did not look at Planning for the future during this assessment. There is no score yet for this quality statement for Responsive.