• Dentist
  • Dentist

Excel Dental Care

289 Cricklewood Lane, London, NW2 2JL (020) 8458 3330

Provided and run by:
Excel Dental Care

Important: The partners registered to provide this service have changed. See old profile

Report from 20 May 2024 assessment

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Effective

Regulations met

Updated 2 August 2024

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Assessing needs

Regulations met

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

Delivering evidence-based care and treatment

Regulations met

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. One patient told us, “The dentist has taught me how to care for my teeth” and another patient told us that staff listened to their concerns and explained the procedure thoroughly. Patients told us they did not feel rushed and were given personalised treatment plans. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The provider had systems to ensure that people who used the service received person-centred care and treatment that was appropriate, met their needs and was reflective of their personal preferences. The dentist told us they referred patients to a range of specialists in primary and secondary care for specialist treatment when required. Staff told us how they kept up to date with current evidence-based practice. Improvements could be made as not all staff were aware of the current guidance from the Faculty of Dental Surgery and College of General Dentistry for antimicrobial prescribing. The practice provided preventive care and supported patients to ensure better oral health. Staff were aware of national oral health campaigns and local schemes which supported patients to live healthier lives and had been involved in a local scheme to help patients reduce their alcohol intake in the past. Staff felt the practice supported them to develop and enabled them to take on lead roles and responsibilities. Staff worked together and with other health and social care professionals to deliver effective care and treatment. Staff demonstrated their understanding of the need to obtain patients’ consent to care and treatment in line with legislation and guidance. They understood their responsibilities under the Mental Capacity Act 2005. Staff described how they involved patients’ relatives or carers when appropriate and made sure they had enough time to explain treatment options clearly.

Staff had the skills, knowledge and experience to carry out their roles. The practice had systems to keep dental professionals up to date with current evidence-based practice. We looked at 6 patient care records. The information recorded in these patient care records was in line with recognised guidance. Staff obtained patients’ consent to care and treatment in line with legislation and guidance. They understood their responsibilities under the Mental Capacity Act 2005. We saw evidence the dentists justified, graded and reported on the radiographs they took. Improvements could be made to ensure the grading was in line with current guidance according to guidance notes for dental practitioners on the safe use of x-ray equipment. The practice had systems for the safe prescribing of medicines. NHS prescription pads were kept securely, and a log was in place to monitor and track their use. Staff worked together and with other health and social care professionals to deliver effective care and treatment. The practice had systems for referring patients with suspected cancer under the national two-week wait arrangements.

How staff, teams and services work together

Regulations met

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

Supporting people to live healthier lives

Regulations met

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

Monitoring and improving outcomes

Regulations met

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.