- Care home
Barton House
Report from 16 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 24 to 28 October 2024. Barton House is a residential care home providing support for up to 15 older people. There were 15 people living at the service at the time of this assessment. At our last inspection we found improvement was needed and the service was in breach of legal regulations in relation to safe care and treatment, and good governance. At this inspection we found improvements had been made in all areas, and the service was no longer in breach of legal regulation. People were protected from abuse and neglect and staff understood and managed risks well. The premises and equipment met the needs of people, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience. People were involved in assessments of their needs and staff reviewed them regularly. People always had enough to eat and drink, and food preferences and allergies were catered for. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent, and people’s rights were upheld in line with the Mental Capacity Act. People were treated with kindness and compassion and staff protected their privacy and dignity, treated them as individuals and supported their preferences. People were involved in decisions about their care and knew how to give feedback. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities and were clear about their areas of responsibility. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
We received positive feedback from people and their relatives who all told us they were happy with the care and support people received. They told us staff were kind and caring. One person said, “The staff are all wonderful, they can’t do enough for you.” A second person said, “They’re really good, they come up every morning, lovely and cheery.” And a third person said, “No complaints, nothing. The staff are excellent, and the food is wonderful. It’s just lovely.” One person’s relative told us, “When we visit, they [staff] are very friendly and they laugh and joke with Mum, which is nice to see.” Another person’s relative said, “[Relative] is very well looked after there.” People told us they felt safe, and we saw people being supported to spend their time in the way the wanted to. One person said, “There’s no restrictions, you can basically do what you want.” People’s relatives told us communication was good, and they were kept well informed of any health issues. One person’s relative said, “If there’s ever an issue, they always ring me.” A second relative said, “They always let me know if the doctor has been involved and we discuss her care.” People’s relatives told us they would recommend Barton House to others. Comments included, “I would recommend it for the caring attitude of the staff”, “I would recommend it, the staff care, and that’s the best thing”, and “My family know if I needed to go into care, that’s where I’d like to go."