Absolute Care - Westbourne

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff put people at the heart of the service and understood the importance of helping people to maintain their independence. One person told us, “They certainly encourage my independence and I have always been involved with my care every step of the way.” Another person said, “They actively encourage me to do things myself.” A member of staff told us, “With each person, we always offer choice, it’s all person centred care. [Name of person] has low self-esteem and little confidence, so I prompt and provide constant encouragement to get them out and about and give them choices. We always ask them where they would like to go and take them to places they enjoy.” Another member of staff said, “[Name of person] tends not to push themselves, so I encourage them to do what they can. I encourage them to get up, the more they can move it’s better for them. I involve them as much as possible and encourage them to do what they can.” People’s care plans had up to date information to promote and maintain their independence. Staff were able to access people’s care plans and records through an independent application on their mobile phones. This ensured people’s records were up to date. Care plans and records were person centred and gave detail on people’s likes and dislikes and what they enjoyed doing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.