Absolute Care - Westbourne

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us care staff treated them with respect, listened to their views and ensured they were given individualised support to ensure they received personalised, effective care. One person told us, “They are very respectful and extremely kind. The ladies are very smiley and friendly and make you feel so comfortable. Friendly but professional.” Another person said, “They do understand me. I just tell them what I need once and they remember.” Staff had developed effective working relationships with health and social care professionals. Feedback from a health and social care professional stated, “The agency appears to be proactive in seeking advice and support. There have not been any concerns raised within the team.” Staff spoke knowledgably regarding ensuring people were treated equally and fairly and given equal opportunities in regard to their ongoing health needs. A member of staff told us, “We are really flexible and help people get to any of their appointments so they get the care they need.” Another member of staff said, “ We treat everyone equally, absolutely. We help them to appointments. It’s important to make sure their health is maintained.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.