Caremark (Rotherham)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The management team worked well alongside other professionals to ensure people received the right care and support. People were involved in initial planning and setting up their care and support. People and their relatives also told us they were involved in continuous reviews about their care and support. One relative said. “We have review meetings. I update them [staff] and they [staff] update me on [family members] care needs.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received support from staff who knew their roles well and could support people to access current best practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager kept a record of contacts which showed evidence of partnership working. Contacts and summaries included emails from school about care interactions by Caremark staff and family members. This showed there was a clear dialog of events and exchange of information to ensure a streamlined service for people and their family members. Staff and professionals worked together to ensure the best care and support was given to the child and family members. One professional said, “Caremark offer safe systems of care and also offer continuity in transitions.” Another professional said, “We have twice monthly meetings with the registered manager to discuss the care packages they provide for us and to enable any problems or changes required to be identified early and acted upon.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The management team ensure people had access to healthcare professionals when required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were supported to achieve their goals and outcomes. The support from staff had been valuable in their lives and in achieving their aspirations. One professional said, “Caremark have been extremely approachable and willing to go over and above in providing cover, sometimes at very short notice!  We discuss our requirements with Caremark Rotherham, and they always manage to provide a solution, ensuring that there is no impact on our client.” Relatives told us the staff had helped their family members to maintain independence and live a good quality of life. One relative said, “Yes, they have added to [family members] quality of life. They support [family members] mobility around school, places they cannot get to on their own. This has helped [family members] independence.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The service looked for ways consent could be evidenced such as video consent. The management team and staff had a good understanding of the legislation including the Mental Capacity Act (MCA) and provided the least restrictive option of care and support, involving people throughout the process.