Greg Gossayn Dental Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The practice had not carried out a disability access audit or formulated an action plan to continually improve access for patients, to ensure compliance with the Equality Act 2010. Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had a portable ramp and ground floor surgery. The practice had arrangements with a neighbouring practice so patients could use their accessible toilet facilities if required. The practice could access online language translation apps and interpreter services if required. Staff were clear about the importance of providing emotional support to patients when delivering care. For example, ample time was given to patients for their appointments, so they did not feel rushed. The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. The frequency of appointments was agreed between the dentist and the patient, but this did not always give due regard to National Institute for Health and Care Excellence guidelines. The principal dentist provided a telephone number for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.