St Joseph's Hospice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The hospice delivered effective care, with positive patient outcomes meeting national standards. Staff actively engaged in monitoring the quality of care through comprehensive audits, which were repeated to measure improvements over time. Findings from these audits drove changes in practice, which were communicated to staff through meetings, emails, and handovers. Participation in Hospice UK benchmarking for falls, pressure ulcers, and medication incidents further highlighted the hospice’s commitment to continuous improvement. The hospice promoted a culture of empowerment, encouraging staff to identify and propose new areas for audit and improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Outcomes for patients were positive, consistent and met expectations, such as national standards.

Staff told us they were empowered to identify and propose new audits.

The hospice participated in Hospice UK benchmarking for falls, pressure ulcers and medication incidents. Managers and staff carried out a comprehensive programme of repeated audits to check improvement over time. Managers then used information from the audits to improve care and treatment. Audits led to changes in practice which were then re-audited for success. Managers shared and made sure staff understood information from the audits. We were told there were a number of mechanisms by which staff were informed of changes. These included team meetings, emails and huddles at the end of shifts.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.