St Joseph's Hospice

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The hospice tailored its services to meet the diverse needs of the local population, ensuring an appropriate and inclusive delivery of care. Patients and families were involved in early discharge planning, with discussions centred on their needs and preferences. The wards at the hospice had side rooms, which could be used by families for privacy. Initiatives, such as supporting the local homeless population, demonstrated the hospice’s commitment to inclusivity. The hospice also engaged with staff at local hostels to train them to identify when a homeless person might require end-of-life care and to refer them appropriately. Community teams employed flexible caseload management to prioritise care for those with the most urgent needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Wards also all had side rooms for relatives to use if they needed privacy, or to facilitate private discussions with families. People could access the hospice when they needed it and received the right care promptly and the hospice had provisions in place to risk assess referrals to allow emergency admissions to services to be prioritised. Potential discharge plans were discussed with patients and relatives early to ensure their needs and preferences were considered.

Any wait lists were reviewed by managers or senior care staff to allow urgent referrals to be prioritised. Managers explained how they tailored services to specific populations depending on the demographics of those areas. Community teams explained their processes for reviewing and prioritising caseloads depending on the needs of the patients.

The hospice worked with others in the wider system and local organisations to plan care.

The hospice planned and provided care in a way that met the needs of local people and the communities served. Managers planned and organised services so they met the changing needs of the local population. The hospice had systems in place to support the local homeless population. The hospice was working with hostels in the local area to train staff to identify the signs that a homeless person might need end of life care and then to refer them to the hospice. This was aimed at reaching a traditionally difficult to reach group to ensure they receive care at the end of their lives. Managers and staff worked to make sure that they started discharge planning as early as possible. When patients were admitted to the hospice, to aid control of symptoms, we observed they were told that this was the case and they would be discharged back to the community or a care home once symptoms had been controlled.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.