Bumblebee Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff to have independence, choice and control in their day to day lives. Staff knew people and their families well and supported people in a respectful and caring way.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives we spoke with were very positive about the way staff cared for their family members. They were unanimous in their view that their family members had benefited from living at Bumblebee Lodge. They told us their family members had control over their day to day lives and made choices about how they received their care. One relative said, “Definitely (treated with respect) the staff are very caring with [Name] and they are happy to live there (I know) because of [Name’s] behaviours. Staff know [Name] and know their needs and through knowing [Name] that brings kindness. I couldn't wish for anyone (staff group) more kind at all.”

All the staff we spoke with had a good knowledge of the people they supported and how they liked to receive their care. One staff member said, “We give (people) choice and it is based on their wants and needs. They feel they can talk to us about anything. For example, we have a person who likes gardening. I help them with their gardening rota. A further member of staff said, “I know (people) well. They will ask me things and it’s about interacting with them and communicating, asking what they would like.” All the staff we spoke with told us they would be happy for one of their relatives to live at the service should the need arise. One member of staff said, “Yes I would (be happy for a member of my family to live here), the staff genuinely care and want the best for the clients.”

During our visits we saw good interactions between staff and people. When we spoke with people who had difficulty verbally expressing themselves, staff were able to support them make themselves known. People were comfortable and confident with staff and presented in a relaxed and calm way.

Where needed, people were supported with the services of an Advocate. One person who lacked capacity to make their own decisions about their care had the services of an independent mental capacity advocate (IMCA). The IMCA service is provided for any person aged 16 years or older, who has no one able to support and represent them, and who lacks capacity to make a decision.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.