- Homecare service
CSK Support 24 Ltd Northampton
Report from 22 February 2024 assessment
Contents
Ratings
Our view of the service
CSK Support 24 Ltd Northampton domiciliary care agency registered to provide personal care. We carried out our site assessment on 19 March 2024 and finished the assessment on 26 March 2024. The assessment was carried out due to concerns with monitoring whether calls had been carried out. We found there had been improvements in this area during the assessment and this was no longer a concern We looked at eight quality statements: [Safeguarding, Involving people to manage risk, Safe and effective staffing, Medicines Optimisation, Person-Centred Care, Listening to and involving people, Kindness compassion and dignity and Governance, management and sustainability]. At our last inspection the service was rated requires improvement. At this assessment we found the provider had made some improvements to meet the regulations. However, further action was required. The service rating remains requires improvement. At our last inspection the service was in breach of the regulations around safe care and treatment due concerns seen in managing medicines. There was improvement in this area and the service was no longer in breach of this regulation. However, we identified a new breach around governance as systems and processes had not identified some of the issues we saw during the assessment.
People's experience of this service
As part of the assessment two Experts by Experience gathered feedback from people and their relatives. People and relatives told us they were happy with care being provided by the service. They told us “[staff] give support and are considerate and compassionate.” People and their relatives told us that staff arrived on time and stayed for the required length of time. They felt involved in assessments and care planning and raised no concerns about the support provided.