CSK Support 24 Ltd Northampton

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The evidence we gathered showed that people received person-centred care and staff knew how they liked to be supported. People felt listened to and involved in their care provision

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us staff knew how they liked to be supported and what their individual needs were. One person said “They are beautiful staff. [staff member] is wonderful. Some staff I see often, some not so often. I don’t have to ask them they just all know what to do and what I need.” Another person’s relative said “Staff discuss [relative’s] care all the time [and they] do anything [relative] asks for. [There is] good communication [and] all the carers understand [relative’s] needs.”

Staff we spoke with during our assessment, showed a good understanding of the need to be responsive to people's needs and ensuring colleagues were kept informed of changes. Staff confirmed care plans were reflective of people’s care needs. Staff had completed training in equality, diversity and inclusivity and person centred care.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us they knew how to make a complaint if required. They knew how to speak to management and their care plans were reviewed regularly. They said “[The service] is well run I feel. I have met the co-ordinator but not the manager. Communication is by phone and they always contact me if necessary. I have never needed to complain. I am very happy with the service [my relative] receives.”

Staff we spoke with understood the importance of involving people in their care. Staff were able to describe how they respected people’s wishes and feelings, asked for consent before providing care and how they would respond to any concerns raised by people and or their relatives.

We saw evidence that the views of people and their relatives had been sought regularly and changes implemented if required. If people had raised concerns these were investigated thoroughly and outcomes shared.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.