Hambleton Court Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was a positive culture within the service. Staff were kept up to date with changes within the business through regular staff meetings and supervisions. Staff were given the opportunity to discuss and be involved with changes within the service. Staff were happy in their roles. One staff member told us, “I love how [the service] is run, I love how we all get on as a team, I look forward to going to work. Any minor issues over the years are always dealt with.”

The provider had inclusive leaders who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. The management team led by example and were present and visible to staff, people and relatives. One relative told us, “It is a very good atmosphere. I am aware of the [registered] manager, she is very approachable. She is always around.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. One staff member told us, “We can speak freely, suggestions are acted on, and [the management team] are really good at following things up.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. New starters were given a ‘buddy’ to help them settle in and support them in their role. The provider had implemented an employee of the month scheme to celebrate individual achievements. Staff felt included and told us they looked forward to going into work.

The provider had implemented a provider quality assurance audit which reviewed multiple areas of the service and provided constructive feedback for the registered manager. This was a rolling assessment of the service and gave the provider clearer oversight. Home management audits took place monthly and covered a wide range of areas. However, the audits did not always meaningfully support continual improvement. The questions reviewed in the audits did not often identify actions, as the registered manager had worked to meet the requirements of these audits. The audits needed to be developed further, to be more in depth and produce more meaningful outcomes to support continual improvement within the service. Services that provide health and social care are required to inform CQC of important events which happen in the service by submitting a 'notification'. Notifications were submitted appropriately and in a timely manner.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information with partners when required. Staff liaised with other professionals on a regular basis and spoke about the benefit of this and the positive impact on the people they supported.

Improvements had been made following the previous inspection, and the management team were responsive to our feedback. However, quality assurance and audits needed to be developed further to ensure continuous improvement within the service. Accidents and incidents were managed appropriately. They were recorded, analysed and lessons learnt where appropriate.