Nefid Personnel

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at all the key questions in this domain. Staff were kind and supported people to be as independent as possible in line with their choices.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not receive feedback from people or relatives about this quality statement.

The registered manager was passionate and committed in providing a service that was caring to people. They told us some of the behaviours and values that best described this was, "being compassionate, being there and to listen [to people], given them our best."

Partners did not raise concerns about this area.

We did not receive feedback from people or relatives about this quality statement.

Staff gave us examples of how they offered choices to people and ensured they were listened and respected as individuals.

Processes in place ensured people's care needs were planned in a person centred way, by involving people, relatives and healthcare professionals, and reviewing care periodically.

We did not receive feedback from people or relatives about this quality statement.

In our conversations with staff, they gave us specific examples of how they supported people in a way that promoted and encouraged their independence and control such as during personal care and outings.

The service had systems and process where people's needs were assessed and reviewed, with people's specific goals identified and a plan put in place. This ensured staff had the appropriate guidance to support people.

We did not receive feedback from people or relatives about this quality statement.

The registered manager told us they were informed of the care provided to people on a daily basis and any changes. This enable them to work closely with people, relatives and other professionals to meet the needs and preferences of people.

Staff told us they felt well supported by the registered manager. Their comments included, "Honestly, I am getting the best support" and "[Registered manager] checks on your wellbeing." Some staff who had come from abroad told us about their experience of being supported by the registered manager during the first months.

The provider had policies and procedures in place to promote and support staff's wellbeing. Staff were supported though an induction and shadowing period, followed by regular supervisions and team meetings.