- SERVICE PROVIDER
Cambridgeshire and Peterborough NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 20 February 2025 assessment
Contents
Ratings - Mental health crisis services and health-based places of safety
Our view of the service
During this assessment of Cambridge and Peterborough NHS Foundation Trust, the team visited the 136 Suite and Crisis and Resolution Home Treatment Team South (CRHT), both services are located at Mulberry 1 ward; Fulbourn Hospital in Cambridge; the Crisis Resolution Home Treatment Team North (CRHT) based at the Cavell Centre in Peterborough) and the FRS (First Response Service) based in Huntingdon. We carried out this assessment due to receiving information of concern. We assessed 18 quality statements across safe, effective, caring, responsive, and well-led key questions and have combined the scores for these areas with scores from the previous inspection. Date of on-site assessment, 7 and 8 August 2024. During our assessment, we found concerns around: The effectiveness of systems in place to share learning from incidents which resulted in a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Supervision, appraisal, mandatory training, and low staffing levels which resulted in a breach of regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.
People's experience of this service
We spoke with 3 patients and 1 carer . Feedback was positive overall. First Response Service: Staff were supportive, they discussed future goals and promoted independence. The service was responsive, callers got through with minimal waiting times, although they reported slightly longer waiting times on the weekend. Patients felt safe when using the service. Staff discussed individual rights under the Mental Capacity Act (MCA). Risk assessments were discussed with patients. Staff offered useful information and advice to patients. Staff tailored care to meet individual needs and was person-centred. Patients reported effective communication between services. Care plans were discussed thoroughly with patients and identified positive outcomes. Patients felt listened to and involved in their care. Patients received a text message to rate the service. No complaints or issues had been raised. Crisis Home Resolution Treatment Teams: Patients felt safe using the service. A risk assessment was carried out and explained to the patient. Patients had been given a care plan and felt involved in their care. Staff were friendly and supportive. Patients said they had a same day referral and that it was a responsive service. There were no long waiting times when contacting the service on the phone. Staff had discussed their rights under the Mental Capacity Act (MCA). Staff involved family and they worked effectively with patients’ partners or family members. Service communicated well with other services such as the Community Mental Health Teams (CMHT). Medications had been discussed with patients and these were regularly reviewed. No issues raised or complaints had been made. However, 1 person told us the service had not requested any feedback from them.