Cambridgeshire and Peterborough NHS Foundation Trust

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We rated caring as Good. We assessed 1 quality statement. Staff supported and involved patients and carers in decisions about their care and treatment. They tailored treatment to meet individual patient needs and took the time to communicate and engage people in discussions about their immediate needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Patient feedback was positive about staff, and they felt consulted and involved in decisions about their care. Patients told us they thought the service was responsive and person-centred.

Staff listened to patients and tailored their treatment to meet their needs.

Records showed that staff contacted newly referred patients in a timely manner, face to face meetings were made the following day as per policy and staff then co-produced care plans with patients. Staff saw patients at a time and place that was suitable for the patient. We observed staff assessing a patient’s needs whilst accompanying a home visit. They took the time to observe, communicate and engage people in discussions about their immediate needs. We saw that staff had access to a variety of patient leaflets, including for example MIND, dealing with distress, Making Space (carers leaflet) and Safety plans.

There were operational policies in place for staff which “promote decision making by the service user, in order to empower service users and work in line with the personalisation agenda where applicable.” The service had systems and processes in place for collecting and monitoring feedback from patients and carers. The service gathered, collated and monitored patients experience feedback. We saw examples of these.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.