Cambridgeshire and Peterborough NHS Foundation Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We rated Effective as Good. We assessed 2 quality statements. Staff comprehensively assessed people and completed and updated risk assessments. Staff used a range of recognised tools and worked together when assessing peoples’ needs. Teams worked together and shared information.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients we spoke with felt that their treatment was tailored to their needs. They told us they feel involved in their care and have a care plan in place which they helped to write.

Staff described how they assessed patients and told us they had guidelines in place to support assessments. As part of the assessment, we observed staff on a home visit assessing the individual patient’s needs, including mood, sleep, and diet.

We reviewed 15 patients records across the services. We saw for all teams that records were up to date and showed comprehensive assessments were undertaken leading to effective care. All Crisis and Resolution Home Treatment teams records we reviewed included up to date risk assessments, care plans, crisis plans and safety plans. We saw from these records that all patients had a face-to-face assessment the day after the team had received and accepted the referral. Staff used recognised tools to assess patients. For example, Crisis and Resolution Home Treatment teams used DICES (Describe, Identify, Choice, Explain, Share) to co-produce plans with patients. The 136 Suite teams used RAVE (Resistance, Aggression, Violence, Escape) to assess individual risk. Staff completed physical health assessments.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

Patients told us that teams communicated well to share information.

Staff told us they attended interface meetings between community mental health teams, Crisis Home Resolution and Treatment teams, First Response Service, CAMEO early intervention psychosis service, psychiatric liaison and inpatient acute wards to share information about patients and discuss referrals. Staff told us that relationships between the Crisis Home Resolution and Treatment teams and the community mental health teams had improved and there was good liaison . Staff spoke positively about their teams and immediate service managers. Staff said they supported each other in their work.

There was evidence in patient records that staff teams and services worked together and shared information. During the assessment we observed a bed management meeting . We saw managers from acute inpatient wards, Psychiatric Intensive Care Unit (PICU), psychiatric liaison and Crisis teams plus bed managers come together to discuss individual patients’ needs.

There were meeting structures in place which enabled members of multi-disciplinary teams to work together including staff from within the service and across the Trust. We reviewed staff team meetings and saw discussions took place about how staff inter-faced with wider teams. The service’s operational policies set out how teams work together both with teams within the Trust and external partners.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.