- Homecare service
YoD Care Services (Oxfordshire)
Report from 1 February 2024 assessment
Contents
Ratings
Our view of the service
YoD Care Services (Oxfordshire) is a domiciliary care service that at the time of this assessment was supporting one person in their own home with a regulated activity of personal care. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We carried out this between assessment 8 March 2024 to 17 April 2024. This was a responsive assessment as there had been concerns raised about the service and how it managed and responded to having a Home Office sponsorship licence.
We looked at how YoD Care Services (Oxfordshire) assessed and planned people’s care, recruited and trained staff and encouraged staff to speak up, worked with other professionals and monitored the service.
The provider's quality assurance systems were not always effective, this meant people could be at risk of harm. We identified that improvements could be made. For example, there was a lack of recording and investigation of some events, such as missed medicines and there was a lack of analysis of the quality assurance audits that were carried out. However, the relative of the person using the service and staff gave mainly positive feedback about the service.
The service is rated Good and until we have assessed more quality statements in Effective, Caring and Responsive the rating for this service remains the same.
People's experience of this service
The person’s relative told us they were happy with the support provided by the service. They said staff were caring and kind and were usually punctual. Staff were knowledgeable and communicated well. The provider and staff were approachable and supportive.