Carlisle Dementia Centre - Parkfield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care was delivered by kind and thoughtful staff who promoted people’s independence and supported people to make the choices they wanted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their independence, choice and control were promoted. One relative said, “Staff are good at asking for permission before giving care. [Person] will sometimes say not now, and staff are happy to do this later as requested.”

Managers and staff were able to describe how people were supported to be as independent as possible and to have choice and control over their lives.

Observations throughout the course of the assessment confirmed people were encouraged to make choices and helpful staff promoted independence.

Processes were in place to ensure people were supported to remain independent and receive choice and have control in their day to day lives. Care plans documented how staff should support people, and these were reviewed regularly.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.