Carlisle Dementia Centre - Parkfield

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received equity in their experience and said outcomes were met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated with equality and fairness by a team of diverse staff. No issues were raised about the experiences of care people had received.

Staff had a flexible approach to care provided and this supported positive outcomes. One staff member said, “I always try to ensure I treat people fairly, although we are all different, as we all have our own personalities, I always ask people what they would like, I always introduce myself, tell them what I am there for. I always try and think what I would want, if I was the person who was to be receiving care.”

Processes were in place to ensure people had equal access to their care experiences and could achieve positive outcomes wherever possible. Equality and diversity policies and staff training was in place and up to date. The management team regularly reviewed people's care records to ensure outcomes were monitored and supported. There was some work required to ensure care records were fully up to date and this was being addressed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.