Allington House - Bournemouth

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed the equity in experience and outcomes. People using the service told us staff treated them fairly and equally. Risk management plans reflected the diverse needs of people, and showed pathways of care available to facilitate successful discharge.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We reviewed post treatment feedback collected by the service which evidence people’s positive views of the treatment available. Feedback showed people felt treatment and care was tailored to their individual needs, and they were involved in planning how treatment would be delivered. Opportunities to work with an advocate were available when required to ensure people’s voices were heard.

Staff and leaders told us they ensured people with specific needs were able to receive adjustments to their care needs. Staff gave an example how reasonable adjustments had been made to make accessibility easier for clients with accessing bathrooms.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.