Francis House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed how the service ensured people had independence, choice and control during their treatment. Staff personalised their treatment interventions based around what people wanted to achieve. Feedback received from people was positive regarding how staff showed compassion, dignity and respect to them. Staff provided responsive, practical and emotional support to people as required.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People provided positive feedback in post treatment questionnaires collated by the service. Information reviewed demonstrated people felt supported by staff and that their independence was promoted during their time at the service.

Leaders and staff told us how they used people’s care plans to promote their independence, choice and control.

Processes were in place to collect feedback from people using the service. This was used to shape and make changes to the care being delivered by the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.