Francis House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed the equity in experience and outcomes. People using the service told us staff treated them fairly and equally. Risk management plans reflected the diverse needs of peoples, and showed treatment pathways available which would facilitate a successful discharge.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Post treatment feedback sought from the provider showed overwhelmingly positive responses from those who used the service. People’s care needs were identified and the treatment provided was adjusted to meet their individual needs. People were able to access an advocacy service if they felt they needed independent support to share their views and opinions on their treatment.

Staff and leaders explained how people with specific needs were able to receive adjustments to their care. Staff gave examples of a person with issues eating, the service bought in specific nutritional products to ensure they were able remain in the service to complete their treatment as a result.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.