Greenfield Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People spoke positively about the care and support they received. Comments included, “They are good, the staff. I respect all the staff, and they respect me” and “They look after her well.” People looked at ease and comfortable in the presence of staff. Staff interaction with people was characterised by warmth and kindness. We observed staff frequently sit and chat with people relaxing in the communal areas. A healthcare professional said, “I was recently invited to a birthday party for a resident. The staff at Greenfields had invited a lot of people who were involved in the resident's life and made sure there was plenty of food available that catered to peoples' dietary needs, including residents with dysphagia. Staff interactions with the residents seemed warm and genuine.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People told us staff treated them as individuals and were familiar with their personal care needs, preferences and daily routines. Staff understood people’s needs and wishes and treated them as individuals. For example, staff demonstrated a good understanding of what people they supported to get dressed liked to wear. People’s care plans were up to date, personalised and contained detailed information about their unique strengths, likes and dislikes, and how they preferred staff to meet their care needs and wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were satisfied with the informed choices they could make about how they lived their lives. Comments included, “She leads an independent life, goes day centre”, I’m happy with the way things are” and “I have an ensuite in my own room, shower, toilet and sink in my room. If I need to go toilet at night I just get up and go, don’t need to go anywhere else.” People also said staff supported them to do as much for themselves as they were willing and capable of doing so safely. One person said, “They open the cupboard for me, I take the medication out myself and take it myself.” Care and support records contained information about people’s needs and preferences including their communication needs. This gave staff the guidance needed to promote independence for each individual person and give them the right level of support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff demonstrated good awareness of peoples personal, health and social care conditions and how to respond to meet people’s immediate needs and prevent them becoming distressed or unwell, emotionally and physically.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us the managers helped them to feel happy and safe at work.