Greenfield Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff told us they assessed people’s needs which helped to identify their support needs and any areas of risk.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had access to nutritious food which reflected their preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People told us staff supported them to stay in contact with any relevant external health and social care professionals. Managers told us they worked closely with various external health and social care bodies and professionals and welcomed their views.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People using the service told us they had access to relevant health care professionals as required such as GP services. One person said, “They help me with my GP appointments, I went to see the GP on Monday.” We saw evidence of collaborative working with healthcare professionals, such as referrals to community special care dentistry. The provider also maintained a record of medical appointments.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The quality and safety of the service people received was routinely monitored by managers and staff at both a provider and service level by conducting regular audits and checks and obtaining stakeholder feedback. People had health action plans in place and we also saw evidence that people had regular reviews at the learning disability clinic, regular cancer screening and monthly weights.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us they consented to the care and support they received from staff at the service. Records showed and, and staff confirmed they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DOLs) training and were aware of their duties and responsibilities in relation to the MCA and DOLs. Staff told us peoples care plans made it clear what decisions people could make for themselves. People had tenancy agreements in place which they had signed.