Drumconner Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to be in control of their lives, one person told us, “I only do things I want to do; we have lots of choices here.” Staff were passionate about people and told us ways in which they would promote independence. People were in control of their care, where appropriate relatives were consulted and kept up to date. One relative told us, “I was included in the care plan review, this included adding things, asking questions and checking in with my loved one [name].” We observed staff offering choices to people, with a respectful and kind approach. A staff member said, “Residents dignity is very important, it improves their quality of life. Little things they can do for themselves, we need to communicate with them, it’s so important, I feel gracious.” Records showed people had been involved in all aspects of their care and support planning.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.