Drumconner Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and their relatives were confident they were treated fairly, and their rights were fully respected. People told us they had access to a wide variety of activities; these were often created and developed with individual preferences in mind. An example was where activities were developed for a person with a sensory impairment to ensure they were not excluded. People and staff explored each other’s backgrounds, the service had a world map which was displayed with pins marking 17 countries, accompanied by the names and flags of staff members' home countries. Staff told us they welcomed individual and diverse needs; they told us cultural differences and values would not be a barrier to providing care and support. Relatives told us the service was inclusive and said, “They think of diversity.” Staff training together with the culture of the service recognised and appreciated individuality. We observed many kind and respectful interactions during the assessment. Policies and procedures underpinned working practices within the home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.