Ellern Mede Barnet

Our overall rating of responsive at Ellern Mede Barnet remained good. We assessed 5 quality statements. The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service. The service met the needs of all patients, including those with a protected characteristic. Staff helped patients with communication, advocacy and cultural and spiritual support. Staff carefully planned patients’ discharge and worked with care managers and coordinators to make sure this went well.