Penkridge Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found that leaders and staff response to patients was good. The provider ensured people could access services in a timely manner by listening to what people had told them and by making improvements to ensure people could get care and treatment when they needed it.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice had a range of systems in place to enhance how people could access an appointment. Face to face, telephone, NHS App amongst several other mechanisms were now in place to improve access. The practice also had in place a triage system to provide a quick and easier route through the care and treatment process for people. This ensured people received the most appropriate support to meet their needs.

The provider was aware of their local community and where improvements were needed to be made to improve access to care and treatment. They had a Patient Participation Group (PPG) that leaders met with regularly along with family and friends and carried out in house surveys to be able to understand people’s views to make improvements. Leaders and staff, we spoke with showed they understood people’s needs and were aware of what actions they would need to take to improve access to care and treatment. We found that improvements were made so people’s access to services were now good.

People told us they could not always get access to a GP and at times could be on the telephone for some time to then be told there were no more appointments. We found from the GP patient survey data that people struggled to get through to the practice to get an appointment and trends showed that between 2018 to 2023 its gradually got worse not better. However, during this assessment people told us this had now improved over recent months and the new ring back service now provided by the practice had improved this. People told us they could now get same day appointments, and the provider’s new ring back service was excellent. We found this service had improved people’s access to appointments.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.