Penkridge Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had good governance, management and accountability arrangements was in place. Staff could explain their roles and understood their responsibilities. The provider had good systems in place to manage performance and ensure staff had the skills and knowledge necessary so people received good care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had good governance processes in place, which ensured the practice was managed to a high standard. There were clear and effective systems in place for accountability and staff demonstrated they understood this. There were clear systems in place to monitor, review and implement changes where these were necessary. Complaints, significant events and safeguarding processes were clearly understood, and all staff knew who to go to in the event there was a concern being raised. We found the appropriate meetings were taking place to ensure governance processes worked and quality was being delivered.

The provider employed over 30 staff in a range of different roles to ensure people received the care and treatment they needed. Staff told us they were happy within their job roles, and this was confirmed as we found there were staff who had been employed for over 40 years. Staff were clear about their roles and responsibilities and had opportunities through training and development to improve their job skills. We found the staff team had recently changed due to staff having moved into different roles and staff had left to work elsewhere and use the skills they had developed. We found staff views were not gathered by way of an in house survey, but leaders told us this was something they would be doing in the future.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.