- SERVICE PROVIDER
Cheshire and Wirral Partnership NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 14 January 2025 assessment
Contents
Ratings - Wards for older people with mental health problems
Our view of the service
Date of assessment 04 June 2024 to 11 June 2024. We assessed 16 quality statements across safe, effective, caring, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. Staff showed good understanding of the Mental Health Act and Mental Capacity Act and this was integrated in to their every day practices. Staff had a clear understanding of patients' risks and care requirements. The service maximised the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. They promoted people’s independence, so they knew their rights and have choice and control over their own care, treatment and wellbeing. Staff felt well supported by managers and felt confident approaching them. However, we found issues around the administration and management of medication on Cherry ward. We interviewed 26 staff across 3 wards and observed MDT meetings and the care and treatment of patients. We spoke with 9 patients and 10 carers.
People's experience of this service
People who used the service felt safe on the wards and that staff treated them with kindness and compassion. However, patients reported 'skeleton staff' on night shifts and that staff 'have a habit of not turning up and leave us in the lurch'. Carers were also positive about the service, stating that they were involved in the care and treatment of their relatives. They found the ward staff caring and the environment clean and well-kept. Carers felt listened to and that they could raise their concerns without discrimination.