Logos Heart Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant leaders and the culture they created assure the delivery of high-quality care. There were clear and effective governance, management and accountability arrangements. Staff told us they understood their roles and responsibilities. The registered manager completed spot checks and audits to ensure that care met expected standards, identified/promoted good practices, and highlighted areas for improvement. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they understood their role and responsibilities. There were clear and effective governance, management and accountability arrangements. The registered manager told us, ‘’The management team bear the responsibility for establishing, maintaining and implementing a quality management system for the agency. This system helps to set standards and make changes to achieve the standards. The process is reviewed regularly.’’ The registered manager commented, ’’The organisation has an annual development plan for quality improvement drawn up as part of its business plan and which is based upon feedback from service users, staff and relatives’’.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.