Saxon Close

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People had been living at the service for some time and had their needs reassessed regularly. People were supported in line with the principles of the Mental Capacity Act (MCA).

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People had been living at the service for a long time and it had been their home for a large part of their life. However, people’s needs were reassessed regularly and the registered manager and staff team completed reviews and updates of care plans and risk assessments. One relative said, ‘‘[Family member] has been relaxed and happy since day one. They settled into the service almost immediately and it was almost like the staff knew them already. They always tell me how happy they are.’’

Staff had all worked at the service for some time. They spoke with us about their inductions to the service and the focus there was on getting to know people well as individuals. Staff also told us they spoke about people’s changing needs on a regular basis to make sure they could be met in the best way possible. The registered manager spoke about how one person’s needs had changed so they had to move to another service. The registered manager and staff team supported them through this process, and this made it more positive for them.

Processes were in place to help make sure people's needs were assessed on a continuous basis. Risk assessments and care plans were updated regularly or when necessary. The registered manager understood the principles of RSRCRC and told us how they would ensure these were met if a new person started living at the service. For example, they would make sure people already living at the service were involved in the process of supporting the new person to live at the service.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were asked for consent before staff supported them. We observed staff asking people if they could support them before doing so, although they knew people well. One person responded happily when staff asked them if they could support them to make a drink. A relative said, ‘‘[Staff] have built up a good rapport with [family member]. I think what staff have done is made them truly feel like they are in control of how they are supported. They know they can make choices.’’

Staff were trained in the MCA and knew how it affected their job roles on a day-to-day basis. They were aware of how to support people to make choices if they may not have capacity to do this themselves. The registered manager ensured the MCA and capacity was discussed regularly in team meetings.

Processes were in place to help make sure people were always supported in line with the MCA. Care plans detailed to staff how best to support people to make their own decisions. Where people lacked capacity, detailed capacity assessments were completed, and decisions were made in their best interests.