Saxon Close

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager completed audits which were effective in monitoring the quality of the service. They and the staff team were committed to continually improving the service and people’s quality of care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Relatives felt the service was well-led. One relative said, ‘‘I think [registered manager] is very good and seems well versed and on board with everything. They are brilliant and keep in touch just to let me know what is going on and I am kept up to date with everything.’’ Relatives and the staff team told us how they felt involved in all aspects of the service and were asked for feedback regularly. One relative said, ‘‘[Registered manager and staff team] ring me up quite a lot so I know how things are going. They ask me what I think about care plans too.’’ The staff team told us their ideas were listened to and used to drive improvements at the service. Staff told us how they monitored people’s health and wellbeing as they supported them and recorded this. These records were discussed and audited to help make sure people received the support they needed. The registered manager told us how they monitored the quality of the service.

Processes were in place to monitor the quality of the service. The registered manager completed audits, and these were effective in making sure aspects of the service were being monitored such as care plan reviews, health and safety checks and medication. They used these audits to put actions in place to improve the service. The provider had plans in place in relation to the sustainability of the service, for example if there was an emergency in relation to staffing or adverse weather.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us how they were supported to learn lessons in supervisions and team meetings. When incidents and accidents happened these were discussed with staff to discuss strategies that could be put in place to help prevent further incidents. The registered manager was passionate about improving the service and took our feedback about minor improvements seriously. They had improvement plans in place and monitored these to ensure actions were being completed. They told us how they kept up to date with best practice by researching this and attending forums with their peers.

Processes were in place to continually develop and improve the service and people’s experience of care. Findings from audits completed by the registered manager and provider were used to create improvement plans and actions were completed in a timely fashion. The management and staff team supported people in line with their preferences and people had lived at the service for a long time. They were clearly happy and relaxed living at the service. We were assured the registered manager, and provider would continue to review and make changes to how they supported people to give them the best care possible. A relative summed up their family members experience saying, ‘‘It is such a great atmosphere. [Family member] loves the staff team and the people they live with are truly their friends. We feel lucky they are living there and know they will stay there the rest of their lives.’’