Saxon Close

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff knew people well and people were supported in line with their preferences, likes and dislikes. People were able to follow their interests and go out to pursue these whilst being supported by the staff team.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported in line with their preferences, likes and dislikes. One person said, ‘‘I like it.’’ in relation to how staff supported them on a day-to-day basis. Evidence we reviewed showed how people were supported to follow their interests and how much they enjoyed this. One relative said, ‘‘[Staff] have truly made the effort to get to know [family member] as a person. They support them well with every aspect of their life.’’

Staff knew people well as individuals and told us how they supported them in line with their preferences. The registered manager had fostered a culture of supporting people as individuals. They worked closely with the staff team to help ensure they prioritised speaking with people and supporting them in line with their likes and dislikes.

We observed the staff team working with people when we visited the service. They treated people with respect and in line with their individual preferences. They spoke with people about things that interested them and engaged them in conversations about their day. People’s care plans and risk assessments were detailed, and person centred. They contained information about people’s likes, dislikes and past histories. It was clear staff had read these and they supported people according to their care plans.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to go out and follow their interests. One person was happy to show us photographs of their most recent holiday and this clearly meant a lot to them. People attended a local community opportunity most days of the week but were also supported to have a day or two in the week where they stayed at the service. This was an opportunity for staff to support them to go out and do something they enjoyed. There was a lot of evidence of the positive impact this had for people. Staff also involved people in pastimes whilst they were at the service such as cooking or domestic tasks. As a result, people had good outcomes living at the service. One relative told us, ‘‘[Family member] comes and goes as they please. They can do whatever they want whenever they want to do it.’’

Staff were encouraged to support people to be as involved as possible in all aspects of living at the service. They told us how they offered choices to people about how they spent their time and recorded what people enjoyed so they could support them to do this again in the future. Staff were passionate about supporting people to achieve good outcomes and told us some examples of what they had supported people to do.

Processes were in place to help make sure people had good outcomes. The registered manager also told us they would be implementing audits which focused on people’s ‘quality of life’ and the outcomes they achieved. They sent us evidence of how they would use these to continually improve the experiences people had. They also showed us how they would review people’s current wishes and goals to make sure they were being supported to achieve these and that they were meaningful to people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.