- Homecare service
Kings Care At Home
Report from 6 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 January to 16 January 2025. The service is a care at home service providing personal care support. Staff supported people with their personal care needs and promoted their independence, which enabled them to live in their own homes. At the time of the inspection the service supported 13 people with personal care. Staff had a good understanding of their safeguarding responsibilities. Staff we spoke with demonstrated they placed great importance on ensuring any action was taken to keep people safe. Risks were well managed and risk assessments were person centred and promoted people’s independence. Medicines were managed and administered safely. People were fully involved in decisions about their care and support. Detailed assessments were used to develop person centred care records that gave staff sufficient detail to know what was important to and for the person. Staff told us there was a very good culture and supportive teamwork. One staff member said, and “I love my job. I am so proud of what we do.” The registered manager was regularly in contact with people to help ensure the service was meeting their needs and expectations. The registered manager and staff spoke passionately about supporting and promoting people’s independence. They spoke fondly and in caring and respectful ways about people who used the service. One staff member said, “I want to give the best care I can. It’s about helping people to keep their independence. That’s what it’s about.” Staff told us they felt valued, involved and respected. The registered manager was very involved and had very good oversight and knowledge of the service, and the people who used it. The registered manager was very committed to providing responsive person-centred care. Staff we spoke with shared that commitment.
People's experience of this service
People felt safe using the service. They were all very positive about the service, the way it was run and the staff that supported them. One person said, “It’s well run, very organised, very, very good.” People told us they received care and support from staff who knew them well. They said, “[Person] has a team of regular carers, they all know [person] well and have worked out how best to help. I really don’t know how we’d cope as a family without them.” They said staff were well trained and skilled at their roles. One said, “Yes, they know what they’re doing. [Registered manager] aims to personalise the care her staff deliver. She’s told me that she always asks herself 'would I like this person to care for me?’ when she interviews.” People had regular staff who were caring and kind. They said new staff were introduced effectively. They said, “Their standards are really high, they’re so kind and careful. If a new member of staff comes in they are introduced either by [Registered manager] or she would come with another member of the team.” People told us people’s independence was promoted and some said people’s independence had improved since using the service. One said, “My [family member] has regained a degree of independence that I thought they had lost.” People told us that the culture, and the caring nature of the registered manager and staff ensured a good service. One said, “I think that this may be at the heart of the progress that’s been achieved. All [persons’] carers are kind, compassionate and patient. Nothing seems to phase them. They are always kind and thoughtful.”