Kings Care At Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they started to use the service. Records reflected what was important to and for the person. There was evidence of regular meaningful review and updating of care and support. People told us they were involved in assessments and that they were detailed. One person said, “The manager visited [person] and me before [person] left hospital. She went through, in detail, history, family, needs and wants. I’d expected this detailed assessment and that was one reason for choosing them.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People lived in their own homes and could decide what they ate and drank. Staff supported people to ensure their nutrition and hydration needs were met.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff and people told us there was a very good culture and supportive teamwork. One staff member said, “You only have to ask. I needed help, the response was instant. I wasn’t made to feel bad for asking.” A relative said, “All the members of the care team share the same dedication. From what I’ve seen, they share the same vision and expectations for [person]. It’s teamwork but I suppose it’s really about shared aspirations for [person].”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to access a range of health care professionals and support when they needed help. People told us staff understood the importance of raising any health concerns. One relative said, “They are vigilant and have picked up places where [person] had red patches on their skin. Catching it early prevented bed sores so they’re on the ball.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager was regularly in contact with people to help ensure the service was meeting their needs and expectations. They took action promptly when changes were needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider was meeting the requirements of the Mental Capacity Act. People told us their consent was always sought and they were involved in all decisions about their care and support.