Kings Care At Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care records and the care provided was person centred. Staff were focussed on what was important to and for the person. People were supported to be part of their local communities and do things they enjoyed doing. A relative said, “They’ve helped [person] to regain their confidence to the point where [person] goes out most days to the local café” and “The manager is trying to set up a monthly lunch group to bring people together. This followed on from her taking people out for ‘fish and chips’ which [the person] loved, not just for the taste but also the bustle and fun.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People’s communication needs were identified and respected. The provider supplied appropriate, accurate and up-to-date information; in formats they were able to understand.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People told us they knew how to raise any concerns they had, but everyone told us were very happy with the care and had no complaints.

The provider made sure that people could access the care, support and treatment they needed when they needed it. The registered manager supported people in making referrals to other health and social care agencies. Such as district nurse and occupational health.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The registered manager and staff demonstrated that people’s personal, cultural, social and religious needs were understood and respected.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were able to share their end of life wishes. Care records reflected their wishes and gave direction of where any important documents related to this could be found.